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Terms & Conditions

Bed & Breakfast Policies

Please note: Depending on either UK or Welsh Government policy, relating to Covid-19, we may not be able to honour your booking. If the situation arises where we have to cancel your booking, a full refund will be reimbursed to you.

Should either a national or local lockdown prevent you from travelling you can either change the dates of your booking or cancel your booking free of charge.

Bookings will not be accepted without a valid credit/debit card.

We are unable to accept bookings for children under the age of 16 years.

Guests aged 16 – 17 years must be accompanied by a parent or guardian.

Pets cannot be accommodated at Flag & Castle House.

We reserve the right not to admit any guest who appears intoxicated at time of arrival.

Unruly or rowdy guests will not be tolerated. Any guest making an unreasonable amount of noise or disturbing other guests will be asked to leave, irrespective of the time.

Cancellation Policy

Guests who book via Google Hotel Ads (GHA) will be charged a non-refundable deposit of the first night’s stay. This is to cover the commission Google charge, even in the event of a cancellation.

Guests who cancel up to a week in advance of their stay will not have the balance of their stay charged .

Guests who book directly with our website (ie not via a Google Ad) or over the phone or via email will have until 7 days before their stay to cancel free of charge.

Cancellations after this will be charged at the full rate of the stay.

No shows will also be charged at the full rate of the stay.

 

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